Carriers

We ship via FedEx Ground and Express. The cost of shipping is added to your order during checkout, based on your address. Commercial addresses are less expensive.

Returns

Every item we sell comes with a 100% satisfaction guarantee. If you are not completely satisfied with your order when it arrives, we will refund your money or exchange any item, less original shipping. Items must be in a resaleable condition. If we made a mistake on your order, we will take care of the shipping. Your return surface shipping will be reimbursed.
Simply return the package to us at the address below. For your protection, please insure the package for its full value. COD shipments are not accepted. Send Returns and Exchanges to:

IST Designs, Inc.
Customer Returns
99 East Oak Street
Bozeman, MT 59715

Damaged Packages

If the package was damaged in shipment, please call us immediately at 1-888-478-6565.

Warranties

Everything we sell is warranted for at least one year from the date of purchase. The item must be returned for inspection, and we reserve the right to repair or replace the unit. Some products we sell are covered by another manufacturers warranty which may require items to be sent directly to that maufacturer for replacement or repair. If you are not certain which warranty applies to your product, please contact us before shipping.